best customer service

Excellent FeedBack From Customer

There is no better feeling in the world than when a customer gets back into contact with your company to thank you. Now this customer has already thanked One Property Maintenance & Landscaping, by leaving excellent Google Review.

“Jackie & Jim Graves”

Dear Craig

We would just like to thank One Property Maintenance & Landscaping once again. We also wanted to let you know that you have been the only company who have actually done exactly what they said they would. Your team turned up on time where always friendly and professional and never let us down.

We felt totally secure in the knowledge that you always made yourself available to take our calls if we had questions. When we had a small leak in the stream, you came back after you were paid, day after day until you found the small pin hole leak, which to me and my husband, speaks volumes. We have been let down by other companies once they had their money.

We are sending you this extra thank you after Jim and I were talking about the last company we employed to lay kitchen flooring. We have had nothing but excuses, promises to come back and no body showed. This went on for weeks on end. All for a couple of small things that were wrong and needed their attention.

After talking about this company and other companies or single people who have worked on our home, (we’ve had quite a lot done so many different trades) we came to the realisation that the only company that actually did everything we asked was One Property Maintenance & Landscaping. We had no problems whatsoever and the service and quality of work was excellent.

This is why I thought I would thank you again for the work you completed for us.

Sincerely

Jackie & Jim PS – The pond is still looking amazing! We get complimentary comments on it all the time!

They have a lovely home and have had lots of different companies in the past work on their property. The reason they got back into contact was to say thank you for the service and quality of work we provided.

After receiving their email I thought I would call them and find a little more information about what problems they were experiencing.

After having work completed on their home which One Property Maintenance & Landscaping did not cover. This was laying Vinal Flooring & Carpets. After the first call to the company to tell them about the problems that they had noticed and the company says no problem, we will come back and sort the problem.

Then it happens, what I have heard many times before….!

Many phone calls, many emails, many text messages. The company still never answered, don’t acknowledge their calls. They never called them back, did not even want to come back and sort the problems out at all. This is after weeks of problems not being resolved after they promised on the first phone call.

This I hear many times, businesses not turning up to quote when customers are expecting them. Not turning up to do jobs after booked in with no explanation. Not quoting the right price and asking for more money after they start the job. Not being professional from start to finish. The list goes on and on and causes massive problems in the industry.

This all happens for many reasons, but mostly because people are looking for the cheapest price possible or pick a company that is not reputable.

The people hired or business may be chancers, or who have worked for a company and now set up a facebook page set up for their new business and think they can do a good job. It is not so easy to plan every thing and you could be excellent at your job, but be terrible at business and this does not benefit either party.

There is a lot of planning that goes into running a business and if you own a business you will know this. It is not just a matter of turning up for work and at 4-5pm you get to go home.

If you are looking to have quality workmanship and you want it on time and to the standards expected from a quality business. Then you are going to have to employ a proven company to do the work or things will not go to plan.

How to Tell If A Business Is Reputable

You know the business is reputable if they have many of the things mentioned below. If They Have Been in Business For Many years There Is A Good Reason. Do They Have A Website Its 2019 Every Business should have One, Sign Written Vans, Plenty of Good Reviews, Lots of Good Before & After Images, Logo Letter Heading, Logo Uniforms, Turns Up On Time To Quote, Keeps In Touch Through Quoting Process, Provides extra Services like Plans & Planning Etc.

This is because the company is proud of their business and want to show the world what they are worth. They are not going to disappear overnight and will be there when you need them.

If they turn up and have no website in this day and age, don’t invest in the company image, don’t have good or excellent reviews, don’t have uniforms and they quote you on the spot. Now for a small job, this may be ok, but if it is a large landscaping job or construction work and is going to cost thousands of pounds. It is impossible to quote there and then for those large jobs that take multiple days or weeks. If they don’t have a lot of the items mentioned above, it’s because they are also not taking their business seriously. Then don’t be surprised if their service and quality of workmanship are shabby also.

I thank you ” Jakie Graves ” for contacting me and giving the inspiration to write this blog post.

Remember that nothing in life which is cheap is ever quality.

If you keep looking for cheap pricing and constantly have problems with the quality of service and work. Then there is the old saying you will end up paying the more expensive quote to repair the cheaper quote.

“Lesson persists till the lesson is learned”  Please do your research before you employ anybody to work on your property.

winter property repairs

Winter Repairs

Well now summer has come to the end and Autumn is right on our doorstep and if you have been putting off those property repairs, sagging guttering, rotten fence. These types of repairs need to be taken care off before we really get bad weather.

Winter Repairs Are Essential To Have Fixed

In the Uk we are used to bad weather in the winter, the wind, the rain and then the snows come. When all these come together all those repairs that should have been taken care of in the summer months. These repairs come back and haunt you and what could have been a simple repair, cannot be done because of snow or rain.

The gutters fell or the fence is blown over and now it becomes an emergency repair that needs taken care of more or less straight away and you look back and think.? Why didn’t I get it done when I first saw it.?

This happens a lot to a lot of people more than you would think. Now it has become the emergency you dreaded and maybe cash is tight or when it happens you don’t have the money to get it fixed.

I have seen this so many times, it is really quite astonishing the number of repairs that could have been caught a lot easier and for a lot less money, but for some reason we neglect or forget to repair our property.

The most expensive thing you will ever purchase in your life after a car. Now compare this to your car, if you had a bald tire would you leave it or get it fixed.? If the oil light came on would you leave it without oil in the engine. No this is because your car would break down or you will lose traction and cause an accident.

property-winter-repairs

So why do we not take so much care of the roof over our families heads.? It has always amazed me. The average property is going to take 2% of the property value per year to maintain so if your home is £100,000 then that would be £2000 per year to keep it in tip-top condition. This is the national average, but some of us take more care of our cars than our homes.

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Then we complain that our home isn’t selling and it’s been on the market for months with lots of viewings.? There your answer people will not buy a broken uncared for car and it ends up in the scrap yard. So if you are not taking care of the property or home repairs, when they happen, then do not be surprised when it starts falling down around you.

How many times in hindsight do we wish that we had done something sooner? This is a lesson some will never learn and I think everybody needs to understand the importance of keeping their home in tip top condition, just like your car.

So if you have repairs then it could turn into a bigger problem, maybe a simple tile replaced but now winter is here and there is snow on the roof. Well, that simple tile repair is a full-on leak and is leaking into your home and ruining ceilings, carpets, furniture, and the list goes on and the price has skyrocketed.

So please if you have repairs call a reputable company to fix those problems and save yourself the hassle, stress and money buy getting the smaller problems fixed as and when you spot them.

Take care of your home better than your car it’s your home that’s an investment, not your car even though you should look after your car, which is more important.? your home and your family. It’s also going to grow in value if taken care of, but your car is going to always lose money.

Let’s all learn the lessons of others and don’t let this happen to you by sorting the problems on home first, instead of nights out, new clothing or a new car.

Thanks For Reading

How To Remove 30 Year Old Hedge Row

Firstly make sure your laborer thinks he will be digging them out by hand, with a spade and brute force LOL.

When it comes to taking out old hedge that has got out of hand. There are a few options, the first is with a spade and pure muscle and the sheer will, to see them gone. (The Hard Way) or second the (Easy Way) using a machine. In this case a small 1-ton mini digger and a small bucket with teeth to grip root system. You can also use a stump grinder to remove root systems.

hedge removal
The Hedge In Question To Be Removed

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How To Lay Patio The Old or Wrong Way As We Say

This Is How Patios Used To Be Laid – Dot & Dab Method

A few year back this is how you laid a patio, on a dot and dab base. Todays method is much stronger as I explained in my last post How To Lay LimeStone Patio. Now why is this method the wrong way…? The reason is the dot & dab method its self. Yes it will work, but it will not last know where near as long as full mortar bed patios last. The water in winter will seep  between the joints and under the stone itself.

Now we all know that when water freezes it swells and when under the stone, swollen ice is not a good thing. The swollen ice will weaken the bond between the slabs themselves and the mortar and the stone will move over time. It will look good for a while, but why chance it, for a few extra pounds you can put a full mortar bed down. Apart from that one point he has done a grande job of the rest.

How To Lay Limestone Patio

Depth Guide To Installing Natural Stone

First Thing Is To Get Rid Of The old Patio & Soil

When it comes to patios and choice of materials, there is nothing that looks quite as good as natural stone. In this post I will guide you through the process of how to lay. Thickness of sub base, mix ratio and everything else that you need to know when laying natural stone, in this case Ebony Black Limestone.

Before we can start even thinking about laying natural stone, we need to prep the area. This will consist of removing the soil or old patio that is in the area we want to install the new patio. In this case, there was old concrete stone patio and part of soil to remove. The reason that we were asked to replace this patio, is that it had failed. The reason behind the failure was that it had been laid on the old dot and dab method, which is not the way to go for the strongest bonding. I will explain in more detail later in this post, when we get to lay the stone.

 patio area
What We Had To Start With

This Was The Old Patio & Turf We Had To Start With
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In-depth Video On How To Build a Feather Edge Fence

You can see how he keep using his spirit level to make sure the boards stay straight an true and not creeping, as I was saying in my earlier post. Also the way he tapers the post mix to keep water away from the bottom of the post. These are all little tips we can take and use when constructing our own fencing.

But he also puts his gravel board under the fence and before the boards go onto the rails. This is common the erecting feather edged fencing. And as i say people have different ways and maybe you will to and thats fine, just share them and keep the knowledge out there fresh and unto date.

There are many types of fencing, it just so happens i like these couple that i have posted first. Stay tuned for more instructions and instructional videos to come. Next time how to lay natural stone the correct way